How Do I Become a Client?

If you want to become a Client of Roger’s and receive therapy from this therapist, you will need to first become associated with BetterHelp or Faithful Counseling (which is a “sister site” to BetterHelp). This therapist does nearly all remote counseling, and uses the BetterHelp platform to conduct all therapy. You will pay to receive a “subscription” to BetterHelp, and you must tell them you want your therapy from Roger Gasser (specifying first and last names).

This is done by reaching out to the “Member Success Team” at with a request to work with me. Please let them also know that I approve of being matched with them. If my “availability” is turned off for the company, a team member will reach out to me for the authorization to add the client to my caseload.

You will fill out a questionnaire for BetterHelp, and that organization employs thousands of therapists, in all fifty states, and gets thousands of calls every day for therapy. The organization, which is headquartered in California, matches calls with therapists, but if you want a specific therapist, you can get one if you specify that person’s first and last name, and he/she is licensed in your state. I am currently licensed in Ohio and Indiana, so you can ask for me if you wish.

There is nearly always some glitch in getting a specific therapist, but BetterHelp has promised me they will eventually get to the therapist you want, and this has always happened. One drawback to this organization is you can’t get immediate telephone help, but if you email the following:, they will quickly send a message back, “Help is on the way,” and they will try to get back to you within one business day.

You can specify either video or phone counseling, but experience teaches us that more information is conveyed by video than by phone. However, either one works. You and I can visit by video, if you have decent broadband and a modern computer, and we’ll see each other, just as if we were in the same room. More and more therapy is being conducted by telehealth, and you just need to tell your therapist where you are, and that nobody else is in the room or within earshot. Counseling is a very private process, and you likewise need to be assured it is confidential at the other end of the line, also.

There are lots of advantages to telehealth. You can do this in your home, so you don’t need to leave the house, and you can do it even if you have symptoms of a contagious disease. Research indicates telehealth is often as effective, if not more so, than regular in-person therapy. I would not recommend it, however, if your emotional state is fragile, or you have a serious mental disorder, or an addiction, unless you are also being seen by a support group.

There are a few disadvantages, too. One is the danger somebody could “hack” into a session, although this is highly unlikely. Regular email and texts are not HIPAA compliant, so it is recommended all your personal communication with your therapist take place on the BetterHelp platform, so encryption occurs.

Use of the BetterHelp platform allows you to access a Journal, and also “Groupinars,” and you and I can attach documents using the paper clip icon at the bottom of the screen. As your therapist I can send worksheets to you, and specify your goals, the relative attainment of which you can show by a percentage at your end.

Should you want this therapist to communicate with a family member, I will make sure you approve that by making a notation on the platform. I cannot just randomly decide to contact your family member; that would be a violation of your privacy.

If computers scare you, a trained person can help you get over that. Most of the time, issues can be resolved by an IT company from a remote location. They can, with your permission, “hop on your computer” and see exactly what you’re seeing. I use Palitto Consulting (since I have two children who work for them), and they operate in several states, including Ohio and Indiana. Their phone number is (330) 335-7271. Or, you can find somebody younger than 30, or 20, to answer your tech questions, and help you!

BetterHelp has these troubleshooting tips for all using a computer for therapy:

  • Ensure both you and the client are both on a personal computer if at all possible. We recognize that clients are able to use their mobile devices oar tablets to access these sessions, but a personal computer will almost always facilitate the most stable and consistent connection.
  • Google Chrome or Firefox are the best browsers to use for all things
    BetterHelp. If you aren’t currently using one of these two browsers, you should download one as soon as possible! I would also suggest that you make the same recommendation to your client if they are using a computer and are not already using one of these as their browser.

Make sure neither you or the client has Zoom, Skype, PhotoBooth, Google Hangouts or any other application or website open that might be fighting for the access to your webcam or microphone capabilities.

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